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Click the "Direct Message” icon (upper right corner of this page) Click the "New message" (pencil and paper) icon. Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list. Type your message in the text area near the bottom of the window. • Press Enter to send your message.4 years ago. This is also happening to me on my TV. Closed Captioning is set to ON under device preferences but still turns off. I end up having to go to the bottom of the screen and selecting CC again to turn it on. Started a few weeks ago. Very annoying.In recent weeks I've noticed that on some programs the audio will drift behind the captions the longer the program continues. So, at the beginning of the program they will be in sync, but by the end the captions will appear well ahead of the audio. The longer the program, the more out of sync they get by the end of the program.Just press and hold the microphone button, and say to the device "Turn on closed captioning" or "turn off closed captioning". Activate/deactivate closed captioning using the X1 accessibility settings …To turn on closed captions on a Samsung smart TV, you need to access the menu via the remote control. From there, we use the Accessibility menu. Turn on your TV and press Menu on your Samsung ...Comcast has identified five key metropolitan areas to support through its latest grant program. Read about Comcast RISE grants and more. * Required Field Your Name: * Your E-Mail: ...Peacock turn off subtitles!!!! 🌺HERE It IS !!!!! Tap middle of main menu bottom diver square or what ever you have with center button and four way scroll arrows ! Click left arrow twice left you’ll see the orange icon with on box click on it it will turn to off a!!!!!!🤔🤫😐😯😬. Months if not watching anything in peacock . Step 3. Press the right arrow key to display the track language options. The available options are "English" and "Spanish." English is the primary language for audio tracks, but "Spanish" is default for all SAP audio tracks. Highlight "English," and then press "OK/SEL" to disable the SAP audio. Nov 23, 2022 · In this video I show you how to turn Closed Captioning on and off on the Xfinity X1 TV Box. I show you how to get to the accessibility settings menu and turn... The recent change to the Peacock app which introduced profiles, appears to have turned on closed captioning by default and I cannot turn this off. Please provide EXACT instructions to turn this of...Test Closed Captions: Tune in to a program or channel that supports closed captions. You should now see the closed captions displayed on the screen. For detailed instructions on specific Comcast/Xfinity devices, please see the following links: For HD boxes, click here. For X1 customers, click here.If you are on a Roku device, you may have to change subtitle settings directly on the Roku menu to get them turned off. Step 1: Using the Roku remote, choose the Home button, then choose Settings ...1.1K Messages. @user_jbd0jq - Our Digital Care Team can help get this issue resolved. Can you please click the Direct Message icon at the top right of the page, click on the pen and pad icon, enter Xfinity Support in the "To" section of the chat, and provide us with your first/last name and full address, so we may further assist you with Starz ...rmswenson747. i found that the firestick has a default setting to always turn on closed caption if available on the playing video. it is under firestick>settings>accessibility>closed caption. i believe that the many people having this problem on different devices are blaming the xfinity app, when the solution is actually in the media player device.When watching Xfinity Stream on a mobile device, turn CC on or off in a program by clicking on the Caption icon. How can I adjust the text size of Closed Captioning when watching Xfinity Stream online? Within the Xfinity Stream portal, the caption text can be adjusted to small, medium and large sizes. To customize your captions from Xfinity ...One of the top right buttons should be three lines, the icon for the settings menu. Press this button. Step 2: In the menu that appears, select Subtitles. Step 3: In the subtitles section, which ...Step 3. Use the directional buttons on the remote to navigate to the Closed Caption option in the menu. This will list whether closed captioning is currently enabled or disabled. Press the remote's directional buttons right or left in order to change the Closed Caption option.Changing the appearance of captions and subtitles; Troubleshooting issues with audio or captions and subtitles; Closed captioning inquiries . Setting up and adjusting captions, subtitles, and audio language . You can set up captions and subtitles, as well as change audio language, where available on all supported devices by following these steps:Phone or tablet Computer TV device. To change subtitles, closed captions, or audio: Start watching something and then pause playback. Choose the Audio and Subtitles icon . Do one of the following: Subtitles: Under Subtitles, choose a language or Off. Closed captions: Under Subtitles, choose a caption language (e.g., English - CC) or Off.In this video I show you how to turn on and off Closed Captioning on the Amazon Fire TV Stick 4K with the Alexa voice remote. I also show you how you can cha...Press the Exit button on the remote (above the Volume button on the Universal Remote, and next to the xfinity button on the XR2 Remote) to go back to programming. On some TV Boxes, you can also press the D button on your XR2 Remote to turn Audio Description on/off: Press the diamond-shaped D button located just above the number 3 on your XR2 ...Learn How to Turn off Closed Captioning on Comcast Xfinity. Follow our step-by-step guide to customize your viewing experience today.Feb 10, 2023 ... We show you how to turn the closed captioning or subtitles feature on and off for the Fire TV, Roku, and other devices.

Launch the Netflix app on X1. Select the movie or TV show you want to play. While the movie or TV show is playing, press the down arrow button on the Xfinity Voice Remote. Select the option at the bottom of your screen, or select Other for a full list of options. Use the up and down arrow buttons on the remote to find your preferred audio or ...If you are on a Roku device, you may have to change subtitle settings directly on the Roku menu to get them turned off. Step 1: Using the Roku remote, choose the Home button, then choose Settings ...Press the Home button on your remote control and then head to Settings. Navigate to All Settings. Choose Support then Device Care. Select Manage Storage. Choose the Xfinity stream app then View Details. Here you can Clear Data and Clear Cache for the chosen app. I am an Official Xfinity Employee.Feb 2, 2022 · rmswenson747. i found that the firestick has a default setting to always turn on closed caption if available on the playing video. it is under firestick>settings>accessibility>closed caption. i believe that the many people having this problem on different devices are blaming the xfinity app, when the solution is actually in the media player device.

3 Messages. 2 months ago. Closed Caption delaying and not keeping up with what’s being said. Mostly on MeTV, but on many other channels. I’ve done everything that’s been suggested, restarted system many times. Made sure correct CC are turned on everywhere across cable and streams apps. Makes me so mad that I’m paying for cable, … To turn on closed captions on your Cox Contour Receiver 2: While watching TV, press the Down arrow on your remote to view the closed captions shortcut. Press OK to turn captions on or off. To format closed caption on your Cox Contour Receiver 2: Make sure captions are turned ON before following the steps below. Press the Down arrow on your remote. …

Reader Q&A - also see RECOMMENDED ARTICLES & FAQs. Changing the appearance of captions and subtitles; Troub. Possible cause: However, we do not have audio description option in any of our programs. I.